Refund & Cancellation Policy

This policy explains how refunds and cancellations work for SmartCampusBuddy's paid plans: Pro Pass (₹49 / 24 hours), Student Pro (₹149 / month), and Student Yearly (₹559 / year). All payments are processed securely through Razorpay; we do not store your card, UPI, or netbanking details.

1. Refund Eligibility

Our plans unlock immediate digital access (PDF downloads and premium features), so payments are generally non-refundable once a plan is active. That said, we do issue refunds in genuine cases, including:

• You were charged more than once for the same purchase (a duplicate payment).
• Your payment was successfully deducted but your plan was never activated on your account.
• You were charged after already cancelling a recurring subscription.
• A clear technical error on our end prevented you from using the plan you paid for.

Simply changing your mind after successfully downloading a resume, or not using the plan within its validity period, is not on its own grounds for a refund - see Section 8.

2. Cancellation Policy

Pro Pass is a one time payment for 24 hours of access and does not renew, so there is nothing to cancel - it simply expires automatically at the end of the 24 hour window.

Student Pro and Student Yearly are recurring subscriptions billed automatically via Razorpay until cancelled. You can cancel anytime from your Billing & Plans page - cancellation takes effect immediately for future billing, and no further charges will be made.

3. Subscription Renewal & Cancellation Effects

When you cancel a recurring subscription, your future auto-renewal stops, but you keep full access to your paid plan's features through the end of the billing period you've already paid for. We do not provide a partial or prorated refund for the unused portion of a current billing cycle, since access to the plan continues in full until it expires.

4. Failed or Duplicate Payments

Our payment system is designed to prevent double-charging: each payment is matched to a single order or subscription and can only activate your plan once, even if a page is refreshed or a request is retried. If your bank or payment app shows an amount deducted more than once for the same purchase, or a payment failed but the amount was still debited, contact support with your payment reference or UPI transaction ID and we will verify it with Razorpay and refund any duplicate or failed-but-debited amount.

5. Payment Successful but Subscription Not Activated

In the rare case your payment is deducted but your plan does not appear as active on your dashboard - for example, if your connection dropped right after paying - our systems automatically reconcile most such payments within a few minutes once Razorpay confirms the transaction. If your plan still hasn't activated after 30 minutes, contact support with your registered email and payment reference (visible in your payment app or bank statement) and we will activate your plan or issue a full refund if it cannot be activated.

6. Refund Request Process

To request a refund:

1. Email smartcampusbuddy@gmail.com or use our Contact form with the subject "Refund Request".
2. Include the email address on your account, the plan purchased, and the approximate date of payment.
3. Attach your payment reference / transaction ID if available (from Razorpay, your bank, or UPI app).

We review every request individually against the eligibility criteria in Section 1 and will let you know the outcome by email.

7. Refund Processing Timeline

We aim to review and respond to refund requests within 1–2 business days. Once a refund is approved, it is initiated back to your original payment method via Razorpay; Razorpay and your bank or card network typically take an additional 5–7 business days to reflect the credit, depending on your bank.

8. Non-Refundable Situations

Refunds are generally not provided for:

• Resumes or downloads you have already successfully generated and used.
• Not using your Pro Pass within its 24 hour validity window.
• Choosing not to continue using an active Student Pro or Student Yearly subscription (cancel instead - see Section 2).
• Dissatisfaction with template design or ATS scoring results, which are informational and not guaranteed outcomes (see our Disclaimer).
• Requests made after Razorpay's standard chargeback/dispute window has closed.

9. Contact & Support

For refund requests, billing questions, or help with a payment issue, reach us at smartcampusbuddy@gmail.com or via our Contact page. We typically reply within 1–2 business days. See also our Terms of Service for the full billing terms.